What This Warranty Covers
This warranty covers substantial defects in materials and workmanship in your new Vegas Massage Chair or Vegas Massage Pillow.
What This Warranty Does Not Cover
This warranty does not cover any problems which result from abuse, accidents, or acts of God, such as hurricane or floods, or post-installation moving or transporting of the Vegas Massage Chair.
How Long The Warranty Lasts
For the Vegas Massage Chair the coverage of this warranty lasts for Five Years after the date of installation in your home..
For the Vegas Massage Pillow the coverage of this warranty lasts for 12 Months after the purchase date.
How To Get Service
We took the time to build a "Knowledge Base" of "how to" videos and articles that will answer a vast number of common and less common questions.
Every client has a simple login access username and password to our website www.vegaschair.com which is formatted for phones, tablets and computers. If you need your login reset, please text or call us at 702-900-0025. After logging into the website, please click the "Help" link to then click "New Help Ticket".
We invested into a modern "help desk" ticketing system to guarantee our staff stays organized and prompt in responding to your needs. Your submission of the "help ticket" starts the process for advanced support.
Advanced Support involves trained staff people responding to your ticket with written guidance to attempt to self-fix any non-major issue. We can also troubleshoot over the phone at this stage.
If necessary, we will bring a replacement chair to address any substantive issues within 5 years. After 5 years we can get you below industry pricing on parts from our manufacturer.
How State Law Applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
